Mr
Menon is one of the senior Directors of an organization. Though he is in charge
of Human Resources Management, his subordinates say that he seems to be one of
the most inhuman senior officers. Menon has given strict instructions to
everyone that none could meet him without a prior appointment through his
secretary. And the secretary has been told to deny any appointment in the first
instance by stating that the boss is busy with an important work. Only if they
persist and beg for a meeting, they may be given a slot to meet him, which
should not be immediate. He says, people should know that he is very busy and he
does not wish to encourage walk-in visitors.
Unapproachable bosses tend to keep a distance from their
subordinates. Everyone fears them. They fail to understand the people around them.
No one gives them an honest feedback. They wear the garb of a ‘serious’ task
master. There will be overall dissatisfaction in people who are destined to get
associated with such people. These unapproachable types wish to put a fence
around their aura of inflated ego.
A boss with a
difference
Let
me introduce you to a senior most officer of a very large public organization
consisting of about 10000 officers and 50000 staff. She holds the most
important position with highly sensitive and demanding tasks and is responsible
for reporting to the highest functionaries in the government including the
cabinet minister. Every minute of hers is valuable. She hardly gets any time
even at home because of the pressure of the official tasks.
Dr Poonam Kishore Saxena IRS
The
first thing she did as soon as she was elevated to the top was to send a letter
across the organization welcoming anyone within the organization with an
unsettled grievance to meet her. She strongly believed that every official in
the organization is an asset and the output and the overall success of the
organization largely depend on the happiness of the officials. None should feel
that he is not been given just treatment within the organization. Even if at
the cost the valuable time, this boss thought that it is her duty to give an
audience to anyone who would like to share anything with her that concerns the
larger interest of the organization.
Through
her letter where she refers the organization as a family, she informed everyone
that the doors of her room are open for officials to come without any prior
appointment between 1 pm and 1 45 pm on any working day. She also informed that
officials can directly call in her official phone number between 10 am and 11
am on working days. She also encouraged the officials to send their messages or
grievances at an exclusive email id monitored by her personally. She assured
that any requests made over phone or email will also get her equal and
immediate attention and therefore the officials need not take the pains to
travel for hours to meet her at the head quarter.
Unapproachable
boss is a loser. He would earn the disrespect of people around him. He would
not get the real feedback about the organization as he fails to be receptive to
people. Thus the ultimate loser is the organization itself. It is imperative to
appoint only those with excellent communication and management skills at the
leadership levels in any organization. Training in soft skills is equally
important at the top levels as at the lower management levels. Though there may
be criticism that it is a sheer waste to put manure at the roots of a giant old
tree, it is necessary as the top leadership positions of many large
organizations are filled up solely on the basis of seniority.
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Comments are welcome. Views are personal. (c) Sibichen K Mathew
I don't know why people want to project themselves like that. We all work as a team and we should respect each other. Thanks for sharing a great example with us.
ReplyDeleteMay be such projections are out of their own low self esteem or lack of confidence in their real worth! Thanks Saru for the comments.
DeleteIn this era, to be reclusive and unapproachable is to commit professional suicide. We find quite a lot of the unapproachable type in the government services . . . not many in the private/multinational sector.
ReplyDeleteYou are true JK, what you mentioned in respect of private sector/ MNCs. But may not be true of the bosses of private educational institutions. I have narrated an experience in Cyber Diary earlier. http://sibi-cyberdiary.blogspot.in/2010/02/ordeal-called-school-admission.html
DeleteHow the unapproachable boss would have reacted if he is the subordinate and his boss is of the type as he is now ? let him spend a day doing 'ROLE REVERSAL' to have deeper insights of how to be a 'boss' Without any efforts hairs grow, nails grow, trees grow. There is need to grow beyond 'PHYSICAL' beyond the decorative position of being a 'boss' and external cozy infrastructure. Being unapproachable is 'DEFINITELY COUNTER PRODUCTIVE' May such bosses self introspect for their and subordinates' good !
ReplyDelete